Refund policy

We want you to be completely satisfied with your purchase.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in their original condition.
• Products must be returned in their original packaging whenever possible.
• Proof of purchase is required.

Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons once opened or used.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your payment provider, additional processing time may apply.

Return Shipping

If the return is due to our error, we will cover the return shipping costs.

For change-of-mind returns, customers may be responsible for return shipping expenses.

Contact

Email: support@korviabt.shop

Phone: +44 7947 618278

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GMT)